Privacy policy

Who we are

Wartnaby Roofing Specialist is a sole-trader roofing business based in central Cornwall (TR13 0DX), run by Lewis Wartnaby. "We", "us" and "our" mean Wartnaby Roofing Specialist. We are the controller of the personal data described here.

What we collect

When you ask for a quote through the form on this website we collect:

• your name, email address and — if you give it — your phone number;
• your postcode or area;
• the type of work and the details you describe, and how soon you need it;
• your consent choices, and the date and time you sent the enquiry.

If you phone, WhatsApp or email us instead, we keep what you send us in the same way.

How we use it

• To answer your enquiry and quote for the work — because you asked us to (steps before entering into a contract) and with your consent.
• To carry out and invoice the job if you go ahead — to perform our contract with you, and to keep the records the law requires.
• To send occasional updates and roofing tips — only if you ticked the marketing box. You can say stop at any time.

We never sell your data or pass it to anyone for their own marketing.

Where it is kept

Enquiries go into our own job-management system, which runs on a server operated for us by our hosting provider, and a copy is emailed to us. If that system is ever unavailable, the form falls back to a form-delivery service (Web3Forms) that forwards the enquiry to our email. We use reputable providers that protect the data and only process it on our instructions.

How long we keep it

We keep enquiry and job records for as long as we need them to provide our services, and for up to 3 years for record-keeping — longer only where the law requires it (for example, invoices for tax purposes). You can ask us to delete your data at any time.

Website analytics

Only if you allow analytics cookies, we use Google Analytics and our own simple visit counter (which records the page viewed and the page you came from — no name, no email). If you choose "Essential only", neither runs. See our cookie policy.

Your rights

Under UK data protection law you can ask to see the data we hold about you, have it corrected or deleted, restrict or object to how we use it, and withdraw your consent at any time. If you are unhappy with how we have handled your data you can complain to the Information Commissioner's Office at ico.org.uk — though we'd appreciate the chance to put it right first.

Contact us

Email info@wartnabyroofing.co.uk or call 07485 104946.